Customer Support Policy – BugetCartStore Marketplace

At BugetCartStore, we are committed to ensuring that both buyers and sellers receive the support they need for a smooth and satisfying marketplace experience.

1. Support Channels

• Email Support: Customers can reach us at support@bugetcartstore.online
• Contact Page: Inquiries can also be submitted via our website’s Contact Us form.

2. Support Availability

• Support is available Monday to Friday, 9:00 AM – 6:00 PM WAT
• Response time is typically within 24 hours (excluding weekends and public holidays)

3. Scope of Support

We provide assistance for:

• Account-related issues (registration, login, password reset)
• Order inquiries and tracking
• Technical issues related to the website
• Dispute resolution guidance
• General information about using the marketplace

Note: For product-specific issues (returns, item details, warranties), please contact the individual seller directly using the communication options on the product page or order history.

4. Seller Support

Sellers are offered:

• Onboarding and setup assistance
• Help with managing listings, inventory, and orders
• Guidance on promotions and policies
• For dedicated seller assistance, email: seller@bugetcartstore.online

5. Feedback & Complaints

• We welcome your feedback to improve our services.
• Complaints can be escalated to our support team via email or the complaint submission form on our website.