Customer Support Policy – BugetCartStore Marketplace
Customer Support Policy – BugetCartStore Marketplace
At BugetCartStore, we are committed to ensuring that both buyers and sellers receive the support they need for a smooth and satisfying marketplace experience.
1. Support Channels
- Email Support: Customers can reach us at support@bugetcartstore.online
- Contact Page: Inquiries can also be submitted via our website’s Contact Us form.
2. Support Availability
- Support is available Monday to Friday, 9:00 AM – 6:00 PM WAT
- Response time is typically within 24 hours (excluding weekends and public holidays)
3. Scope of Support
We provide assistance for:
- Account-related issues (registration, login, password reset)
- Order inquiries and tracking
- Technical issues related to the website
- Dispute resolution guidance
- General information about using the marketplace
Note: For product-specific issues (returns, item details, warranties), please contact the individual seller directly using the communication options on the product page or order history.
4. Seller Support
Sellers are offered:
- Onboarding and setup assistance
- Help with managing listings, inventory, and orders
- Guidance on promotions and policies
- For dedicated seller assistance, email: seller@bugetcartstore.online
5. Feedback & Complaints
- We welcome your feedback to improve our services.
- Complaints can be escalated to our support team via email or the complaint submission form on our website.
About Us
BugetCartStore is an online marketplace dedicated to providing quality products and a seamless shopping experience. The platform is designed to connect consumers with a wide array of items, aiming to cater to diverse shopping needs.
To access personalized features and track growth, users can sign in using their email address or phone number. This allows customers to manage their accounts effectively and receive consulting support when needed.
BugetCartStore emphasizes user convenience and strives to offer a trustworthy environment for online shopping. By focusing on quality and customer satisfaction, the platform aims to build lasting relationships with its clients.
