RETURN POLICY

We are committed to ensuring our customers are satisfied with their purchases

Pursuant to section 120 of the FCCPA. we enjoin you to read this policy carefully.

This policy is provided to promote a seamless and trustworthy commercial to our customers.

If you are not entirely satisfied with your purchases we are here to help.

RETURNS

You have 72 hours to return an item from the date you received the item to be eligible for the return.

1.1: Your item must be unused and in the same conditions that you received it.

1.2: Your item must be in original packaging.

1.3: You must have the receipt or proof of purchases.

Please take note that we only accept return of productions that is (are) entirely different, that it is to say, if you ordered  a cell phone and the company’s delivery representative mistakenly delivers a touch light. This item or form of transaction is returnable. It will suffice to say that any other form of transaction is non-returnable.

We do not also accept the return of items that are marked as “final sales” this cannot be returned for a refund or exchange.

1.3.1: Certain Production

Certain items are also non-returnable such as:

• Perishable goods
• Beauty product
• Personalised or customised products
• Gift cards
• Downloaded software products etc.

2. Procedure to Initiate returns.

If your item(s) meets the criteria or the threshold enumerated in clause 1.1 to 1.3.1 above and you wish or desire to draw the attention of the company or make a return of the item. You are advised to;

INITIATE A RETURN

• Contact our customer team with your order number and the reason for the return.
• Follow the return instructions provided by our support team, which may include packing the item securely and mailing it to the designated return address.

You will be notified when we have received and process your return.

SHIPPING COST

We are happy to offer free returns in some cases, and may also offer a return label in some cases. You may be responsible for return shipping cost, depending on the reason for the return.

You will be responsible for giving your own shipping costs for returning your item. Shipping costs are non-refundable.

Note:

We operate a non-refundable policy as we only exchange items for items and not money for item(s)

Contact us

If you have any question on how to return your item to us, contact us at

bugetcartstoremarketplace@gmail.com. or support@bugetcartstore.online