Introduction

Bugetcarstore Marketplace Respects your privacy and is committed to protecting the personal information you provide to us. This privacy policy explains how we collect use, disclose and safeguard your information when you visit our website, use our services or interact with us.

We are transparent about how we collect and use our data. We process your data lawfully and only as necessary for legitimate purposes, we protect your data with security measures and we give you control over your personal data and how it is used.

Information we collect

Personal data we may collect about you.

We may collect various types of personal data from and about you including:

• a) Identify Data: Full name, surname or similar identifier, date of birth, gender and other identities.
• b) Contact Data: Billing address, delivery address, email address and phone numbers.
•  c) Financial Data: Bank account details payment card information and transaction data.
• d) Account Data: Login credentials, purchase history, preferences wish, list and feedback
• e) Technical Data: Internet protocol (IP) address, browser in type and location operating system and other technology on the devises you use to access this marketplace
• f) Usage Data: Information about how use our website, products and services

3.How we get your personal Data and why we have it

We obtain your personal data in several ways, including:

(a) Direct interactions: you may give us your personal data by:

• i. Registering or creating an account in our website
• ii. Purchasing products or services from our Marketplace
• iii.Contacting us by phone, emails or other communication channels
• iv.Submitting forms feedbacks or survey responses
• v.Participating in promotions, contests or event

(b)Automated technologies or interaction: When you interact with our website, we may automatically collect technical data and usage information through

• i. Cookies, server’s logs and other similar technologies
•  ii .Analytical tools that track websites performance and usage behaviour.

(c) We may receive personal data about you from third parties or publicly available sources such as:

• i. Payment services providers or financial institutions
• ii. Delivery and logistic partners
• iii. Marketing and advertising networks
• iv. Your Social media platforms (based on your privacy setting)

(d) Why we have your data: we collect and use your personal data for the following reasons:

• i. To fulfill our contractual obligations to you, including processing transaction and delivery order.
• ii. To communicate with you about your account, orders and customer support request.
• iii. To improve our website product and services through analytical and user feedback.
• iv. To personalize your shopping experience and show relevant content
• v. To comply with legal and regulatory obligations

4. The legal basis for using your personal Data.

We only use your personal data when we have valid legal reason to do so. This includes;

• (a) To fulfill our contract with you: For example, to process your order delivery products, or manage your account.
• (b) With your consent: When required such as for sending marketing emails or placing certain cookies on your device.
• (c) For our legitimate interest: Such as improving our services, preventing fraud, and ensuring the security of our platform. We always balance these interest against your right and freedom.

5. How We May Use Your Personal Data

We use your personal information to provide and improve our services. This includes:

(a) Creating and managing your account

• To register your profile, verify your identity, and allow access to your user dashboard.

(b) Processing transactions

• To handle orders, payments, deliveries, returns, and refunds.

(c) Communicating with you

• To send order confirmations, shipping updates, support responses, and important service notifications.

(d) Personalizing your experience

• To tailor product recommendations, offers, and content based on your preferences and activity.

(e) Marketing purposes (with your consent)

• To send promotional messages, newsletters, and special offers you’ve opted in to receive.

(f) Improving platform safety and performance

• To detect fraudulent activity, monitor platform usage, and enhance system functionality.

6.Your Data Protection Rights

• You have important rights under data protection laws. These include the right to:

(a) Access your data

• You can request a copy of the personal information we hold about you.

(b) Correct your data

• You can ask us to fix any inaccurate or incomplete information.

 (c) Delete your data

• You can request that we delete your personal data, where there’s no legal reason for us to keep it.

(d) Restrict or object to processing

• You may object to certain uses of your data or request that we restrict how we use it in certain circumstances.

(e) Withdraw your consent

• If we’re processing your data based on your consent, you can withdraw that consent at any time.

(f) Lodge a complaint

• You have the right to file a complaint with your local data protection authority if you believe we’ve mishandled your information.
• To exercise any of these rights, please contact us at: privacy@bugetcartstore.com

7. Disclosing Your Personal Data

We only share your personal information when it is necessary and lawful. This may include disclosure to:

 (a) Service Providers

• Trusted third parties who help us operate our marketplace—such as payment processors, delivery services, IT support, and customer service providers.

(b )Business Partners

• In limited cases, we may share data with vendors or merchants when required to complete your order or service request.

(c) Legal and Regulatory Authorities

• We may disclose your data if required by law, regulation, legal process, or governmental request.

(d) Protection of Rights and Safety

• To enforce our terms, investigate fraud, or protect the rights, safety, and property of BudgetCartStore, our users, or others.
• We do not sell or rent your personal data to any third parties.

Whenever we share your data, we ensure appropriate safeguards are in place to protect your privacy.

 8. Data Security and Retention

(a) Data Security

We take your privacy seriously and use a combination of technical, administrative, and physical safeguards to protect your personal data. These measures include:

• i. Secure servers and encryption protocols

• ii. Access controls and authentication
• iii. Regular security assessments and monitoring

Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account credentials.

(b) Data Retention

We keep your personal data only as long as necessary to:

• i. Fulfill the purposes outlined in this privacy policy
• ii. Comply with legal, tax, and regulatory requirements
• iii. Resolve disputes and enforce our agreements

When data is no longer needed, we securely delete or anonymize it.

 9. Marketing

With your permission, we may use your personal data to send you marketing communications about our latest products, offers, promotions, and updates from BugetCartStore Marketplace.

9a. Types of Marketing Communications May Include:

• i. Email newsletters
• ii. SMS alerts (if opted in)\
• iii. In-app messages or push notifications

Personalized ads based on your browsing and purchase history

9b. Your Choices and Rights:

• i. You can opt in or out of marketing messages at any time.
• ii. To stop receiving marketing emails, simply click the ―unsubscribe‖ link in any message or update your preferences in your account settings.
• iii. Opting out of marketing communications does not affect service-related emails (e.g., order confirmations, shipping updates).
• iv. We will never sell your personal information to third parties for marketing purposes.

10. Cookies

BudgetCartStore Marketplace uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and provide personalized content and ads.

What Are Cookies?

• Cookies are small text files stored on your device when you visit a website. They help remember your preferences and improve site functionality.

10a Types of Cookies We Use:

• i. Essential Cookies – Necessary for the site to function properly (e.g., shopping cart, login).
• ii. Performance Cookies – Help us understand how users interact with the site.
• iii. Functional Cookies – Remember your settings and preferences.
• iv. Targeting/Advertising Cookies – Used to deliver relevant ads based on your interests.

10b Your Cookie Choices:

• i. You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of certain parts of our website.
• ii. We may also use third-party cookies (e.g., from Google or Facebook) for analytics and advertising purposes.

For more details, please see our [Cookie Policy] (if applicable).

11. Minors

Our services are not intended for children under the age of 13, or the minimum age required by applicable data protection laws in your country.

We do not knowingly collect or solicit personal data from minors. If we learn that we have collected personal information from a child without verified parental consent, we will take steps to delete that information promptly.

If you believe a child has provided us with personal data, please contact us immediately at: bugetcartstoremarketplace@gmail.com

12. International Data Transfers

Your personal data may be transferred to and stored in countries outside your country of residence, including countries that may have different data protection laws.

When we transfer your data internationally, we ensure it is protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs) approved by relevant regulatory bodies Data transfer agreements with our service providers
• Transfers to countries deemed to provide an adequate level of data protection by the appropriate authorities (e.g., the Nigeria data Commission)
• We take steps to ensure your personal data remains secure and your privacy rights continue to be protected, regardless of where the data is processed.
• If you have questions about international data transfers, you can contact us at bugetcartstoremarketplace@gmail.com

13. Updates to Our Privacy Notice

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations.

When we make changes, we will:

• i. Post the updated policy on this page
• ii. Update the ―Effective Date‖ at the top of the policy
• iii. Notify you of significant changes via email or through your account (when required by law)

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

Your continued use of our services after any updates indicates that you accept the revised Privacy Policy

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us using the details below:

• Email: bugetcartstoremarket@gmail.com Phone: +234 810 232 4843
•  Customer service via social media whatsapp only:  +234816 288 5650
• We’re here to help and will respond to your inquiry as soon as possible.